Effective Date: January 02, 2025
A 50% down payment is required to confirm the booking, which serves as the reservation fee. This reservation is subject to a strictly non-refundable policy. Once the reservation fee has been paid, it cannot be returned under any circumstances, including cancellations, modifications, or no-shows. This policy ensures operational consistency and quality service for all our guests.
Before making any payment, please plan your staycation carefully to ensure a smooth and hassle-free experience. Double-check your travel dates, preferred location, and accommodation details to avoid any last-minute changes.
If you have any questions or need assistance, feel free to message us. Book wisely and enjoy a relaxing Baguio getaway!
Cancellations Due to Fortuitous Events
We understand that unforeseen circumstances may arise. Under Philippine law, a fortuitous event refers to an unexpected and unavoidable incident, such as natural disasters, severe weather conditions, or government-mandated restrictions. In such cases, please notify us within 48 hours of the event and submit supporting documentation (e.g., police report, medical certificate, or government advisory) within 7 days of the incident.
We will evaluate your request on a case-by-case basis to determine if a refund or rescheduling is possible.
Vehicle Malfunctions
While a vehicle malfunction is inconvenient, it generally does not qualify as a fortuitous event unless caused by unavoidable circumstances, such as a natural disaster. We encourage guests to ensure their vehicles are in good working condition before traveling. Unfortunately, a vehicle malfunction alone does not entitle you to a refund.
Host-Initiated Cancellations
In rare instances where we must cancel your booking due to maintenance issues, unforeseen property damage, or other operational challenges, we will offer a full refund, or provide alternative accommodations of equal value, subject to availability.
Rebooking Policy
If you need to rebook your reservation, a rebooking fee of PHP 500 will apply. Rebooking is subject to availability and must be requested at least 48 hours before the original check-in date. Rebooking can only be done once; otherwise, the non-refundable policy applies.
Modifications to Guest Count or Stay Duration
Any reduction in the number of guests or the length of stay after booking is subject to a penalty fee of PHP 500 per day. Please note that modifying your reservation affects the overall booking flow, including availability, pricing, and scheduling. As a result, we need to apply a rebooking penalty to accommodate these changes. To ensure a hassle-free stay, kindly finalize your guest count and duration before confirming your booking. For any changes, please notify us as soon as possible so we can assist you accordingly. Thank you for your understanding!
Agreement
By completing your booking and making the payment, you fully accept and agree to this non-refundable policy. We strongly recommend confirming your travel plans before proceeding with the payment.
This policy is designed to protect our operational integrity while maintaining fairness for all guests.